Troubleshooting

Find answers to all your questions about the platform

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75 articles in this collection
Written by Big Brother is watching for you and Aysu Ayik

Can I pause a Reach and Frequency campaign?

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Written by Aysu Ayik
Updated over a week ago

Can I clone a campaign and change the new campaign's objective?

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Written by Aysu Ayik
Updated over a week ago

Can I use an organic Instagram post link as my landing page?

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Written by Aysu Ayik
Updated over a week ago

On which step of campaign creation should I add the UTM settings?

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Written by Aysu Ayik
Updated over a week ago

Why does my ad's creative look like an existing post on BM, even though I didn't choose an existing post?

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Written by Aysu Ayik
Updated over a week ago

Why am I getting an error related to non-website ads?

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Written by Aysu Ayik
Updated over a week ago

Why are my creatives unassigned by themselves?

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Written by Aysu Ayik
Updated over a week ago

I'm not able to add an existing Promoted Travel Audience to my campaign, why?

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Written by Aysu Ayik
Updated over a week ago

Is it possible to have specific budgets for specific ads?

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Written by Aysu Ayik
Updated over a week ago

I only have a creative for one ad format, will my ads be shown in every placement with that creative?

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Written by Aysu Ayik
Updated over a week ago

How can I add Instant Experience (Canvas) ads?

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Written by Aysu Ayik
Updated over a week ago

Which creative formats can I use for my Event Response campaign?

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Written by Aysu Ayik
Updated over a week ago

My spend limit is already above the minimum, why am I getting an error?

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Written by Aysu Ayik
Updated over a week ago

How can I schedule my ads to run on specific days?

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Written by Aysu Ayik
Updated over a week ago

How can I sync my custom event with an account?

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Written by Aysu Ayik
Updated over a week ago

I see an error from Facebook in the preview of my creative, what does that mean?

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Written by Aysu Ayik
Updated over a week ago

Why am I getting the "Some of Your Detailed Targeting Options Have Been Removed" error?

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Written by Aysu Ayik
Updated over a week ago

How can I see the amount spent broken down by placement?

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Written by Aysu Ayik
Updated over a week ago

How does the "Narrow Further" option work?

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Written by Aysu Ayik
Updated over a week ago

Oops! I deleted the creatives of my campaign accidentally, can I get them back?

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Written by Aysu Ayik
Updated over a week ago

Instagram preview link is showing as a Facebook link, is this normal?

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Written by Aysu Ayik
Updated over a week ago

How can I see the creatives used before in my Dynamic Post Boosting campaign?

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Written by Aysu Ayik
Updated over a week ago

Why is my report not saved even though I clicked on "Save"?

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Written by Aysu Ayik
Updated over a week ago

Why am I not able to change the optimization goal of my campaign?

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Written by Aysu Ayik
Updated over a week ago

What are ad coupons and how can I use them?

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Written by Aysu Ayik
Updated over a week ago

What should the image size be for lead ad forms?

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Written by Aysu Ayik
Updated over a week ago

How can I associate my pixel and catalogs manually?

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Written by Aysu Ayik
Updated over a week ago

Why am I getting an error that says the capability is unsupported?

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Written by Aysu Ayik
Updated over a week ago

I can't find Carousel option for my campaign, why?

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Written by Aysu Ayik
Updated over a week ago

Why do I see Critical as health status for my Video Views campaign?

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Written by Aysu Ayik
Updated over a week ago

Why is my Dynamic Post Boosting campaign not delivering?

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Written by Aysu Ayik
Updated over a week ago

My campaign will run in another timezone so how should I schedule it?

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Written by Aysu Ayik
Updated over a week ago

How can I disable Offline Conversions and/or make other changes to my Pixel?

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Written by Aysu Ayik
Updated over a week ago

Is trip consideration available for all objectives?

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Written by Aysu Ayik
Updated over a week ago

What are the ad formats and specs that I'm supposed to use for my ads?

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Written by Aysu Ayik
Updated over a week ago

I can't change the budget of my campaign, why would that be?

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Written by Aysu Ayik
Updated over a week ago

Why am I not able to find the Facebook and Instagram pages on the platform?

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Written by Aysu Ayik
Updated over a week ago

I'm getting an error that says I need to agree to the Custom Audience terms, how can I do that?

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Written by Aysu Ayik
Updated over a week ago

Why is my campaign showing no data?

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Written by Aysu Ayik
Updated over a week ago

Is my pixel or SDK connected to Adphorus?

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Written by Aysu Ayik
Updated over a week ago

What is the "fbclid" extension at the end of the link?

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Written by Aysu Ayik
Updated over a week ago

How can I check in FB that my UTM tags are applied?

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Written by Aysu Ayik
Updated over a week ago

How should be the mobile deep link structure?

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Written by Aysu Ayik
Updated over a week ago

Is it possible to automatically exclude posts that I am already boosting from my DPB campaign?

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Written by Aysu Ayik
Updated over a week ago

The app platform is not visible, what should I do?

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Written by Aysu Ayik
Updated over a week ago

Why are my ads still in "Pending Review" status?

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Written by Aysu Ayik
Updated over a week ago

Where can I find the product updates?

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Written by Aysu Ayik
Updated over a week ago

Can I change the optimization goal of the campaign?

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Written by Aysu Ayik
Updated over a week ago

Is it possible to split KPI’s per interest under one ad set?

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Written by Aysu Ayik
Updated over a week ago

Why can't I see the preview of the ad?

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Written by Aysu Ayik
Updated over a week ago

I'm getting an error related to an ID, what should I do?

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Written by Aysu Ayik
Updated over a week ago

Can Ad Rotation be enabled/disabled after the campaign is created?

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Written by Aysu Ayik
Updated over a week ago

Why can't I get into the account?

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Written by Aysu Ayik
Updated over a week ago

Why can't I find my campaign in All Campaigns?

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Written by Aysu Ayik
Updated over a week ago

How to find an old FB post on Adphorus platform?

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Written by Aysu Ayik
Updated over a week ago

Can I promote a live event while it is live?

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Written by Big Brother is watching for you
Updated over a week ago

If I reactivate a campaign, does FB consider previous data or lose it?

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Written by Big Brother is watching for you
Updated over a week ago

Can I edit an existing lead form?

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Written by Aysu Ayik
Updated over a week ago

What does "Ad Account Pending Closure on FB" error means?

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Written by Big Brother is watching for you
Updated over a week ago

Is it possible to reactive a deleted campaign from the backend?

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Written by Big Brother is watching for you
Updated over a week ago

Is it possible to create iOS and Android ads under the same App Install campaign?

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Written by Aysu Ayik
Updated over a week ago

What if I forget my password?

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Written by Aysu Ayik
Updated over a week ago

Why doesn’t the campaign deliver?

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Written by Aysu Ayik
Updated over a week ago

Help! I'm getting a server error warning!

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Written by Aysu Ayik
Updated over a week ago

Where can I get help and support if I need it?

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Written by Aysu Ayik
Updated over a week ago

Why do I see "Mixed" state as schedule dates?

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Written by Aysu Ayik
Updated over a week ago

Why can I not see the Canvas Preview on Adphorus?

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Written by Aysu Ayik
Updated over a week ago

Why does my creative status say "Pending Review"?

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Written by Aysu Ayik
Updated over a week ago

Can I change the start date and end date of the campaign?

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Written by Big Brother is watching for you
Updated over a week ago

What should I do if my ad is approved but not receiving impressions at all?

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Written by Big Brother is watching for you
Updated over a week ago

What should I do if the positioning of the currency of the promoted ad is wrong?

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Written by Big Brother is watching for you
Updated over a week ago

Would it reflect on the platform if I made changes on the campaign from BM?

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Written by Aysu Ayik
Updated over a week ago

What should I do when I get "You can change the budget at most 4 times an hour" error?

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Written by Aysu Ayik
Updated over a week ago

I created a Custom Audience from Business Manager but I don't see it on Adphorus. What should I do?

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Written by Big Brother is watching for you
Updated over a week ago

I can't see the data for events in the Reports. Is there something wrong with the campaign setup?

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Written by Big Brother is watching for you
Updated over a week ago